Frequently asked questions

Our adult styles are built roomy and every pair includes the Flex Fit Pack, so you can tailor the fit once it arrives. If you are not sure which size to order, use the fit finder on our Size Guide page. It asks a few questions about your foot and tells you the size and setup to order. The full size chart is on the same page.

Stand on a piece of paper with your heel against a wall, late in the day when your feet are at their largest. Mark the tip of your longest toe, then measure from the wall to that mark in centimetres. Measure both feet, as most people have one slightly longer, and use the larger number.

No. ASTRA is made in full sizes only. If you normally take a half size, order the full size up and leave all three Flex Fit layers in to take up the extra room. You get the length you need without the shoe feeling loose.

It is our approach to width. Rather than making the same shoe in several separate widths, we build one shoe that suits a wide foot and a standard foot equally well.

Every pair arrives with three footbed layers already in the shoe. That is the standard setup. To free up room, lift the footbed out and take a layer away.

• Standard foot: leave all three layers in.
• Roomier fit: remove one layer.
• Wide or high volume foot: remove two layers.
• Feet that differ from each other: set each shoe up separately. There is no need for the pair to match.

Layers go back in any time, so your fit can change as your feet do.

Most adult styles are built generously and use the Flex Fit Pack rather than separate widths. Take a layer or two out and there is room for a wide foot, a bunion, swelling or an orthotic.

Two styles work differently. Ascend is built wide throughout, so there is no width to choose. Rise Kids and Rise Duo Kids are made in two fittings, Standard and Wide, which you pick at the point of order.

Loosen the laces, re-tie them at the new tension and leave them there. Because you do not undo the laces to put the shoe on, you can set them looser than you would on a normal sneaker without the shoe feeling sloppy. If you need more than that, take out a Flex Fit layer.

This is one of the things the design handles well. Set the laces loose enough for your feet at their largest and use the zip to get in and out. If you need more room on a bad day, loosen the laces further or take out a Flex Fit layer. There is no need to size up.

Buy for the larger foot, then take up the difference on the smaller side by leaving all three layers in that shoe and tightening its laces a little more. The two shoes do not have to be set up identically.

Yes. Our unisex styles work across genders, and the size chart shows both.

The upper softens and moulds slightly to your foot over the first week or so. The length will not change, so buy for length and adjust the width with the Flex Fit layers and the laces.

No. ASTRA shoes are made to be comfortable from the first wear. If a pair still feels wrong after a few days of trying them on indoors, they are the wrong size or shape for your foot. Start an exchange in our returns portal and we will swap them.

Yes. Email hello@astrafootwear.com and we will talk it through with you.

Australia, New Zealand, the United States, Canada and the United Kingdom. Prices are shown in your own currency, and for the United States, Canada and the United Kingdom duties and import taxes are included at checkout.

Order before 9am Sydney time, Monday to Friday, and we ship the same day. During peak periods please allow 2 to 3 business days for dispatch. Pre-orders are not subject to same-day dispatch.

• Australia, Standard, orders over $175: free. 2 to 5 business days for NSW, VIC and QLD, 5 to 10 business days for WA, NT, SA and TAS.
• Australia, Standard, orders under $175: $12.95, same delivery times.
• Australia, Express: $16.95, 1 to 3 business days.
• New Zealand: $15.00 AUD, 8 to 12 business days.
• United States: $18.71 AUD, 5 to 10 business days.
• Canada: $17.00 AUD, 5 to 10 business days.
• United Kingdom: $10.00 AUD, 5 to 10 business days.

There is no express service outside Australia. Full detail is on our Shipping page.

Not on delivery. For the United States, Canada and the United Kingdom, import duties and taxes are calculated on your order and collected at checkout, so the total you see is the total you pay and there is nothing owing when the parcel arrives.

If a courier ever asks you for money on delivery, do not pay it. Send the paperwork to hello@astrafootwear.com and we will sort it out.

Yes, both. Enter the address exactly as Australia Post has it registered.

No. All orders are delivered.

As soon as your parcel leaves us you will get an email with a tracking link. For Australian deliveries the Australia Post app tends to show more detail than the website.

Please wait 24 hours, as parcels often turn up. Check with everyone at the address, look in your usual safe place and ask your neighbours. If it still has not appeared, contact hello@astrafootwear.com and we will help.

Contact hello@astrafootwear.com within 30 days of the shipment date and we will sort it out.

It comes back to us automatically. We can send it out again at your cost, or refund it with the original shipping deducted. Reshipment takes 10 to 14 business days.

Your return must reach us within 30 days of the original delivery date. Anything arriving after that does not qualify for a refund. The full policy is on our Returns and Exchanges page.

Sale items can be exchanged or returned for store credit, but not refunded, unless they are faulty. Anything discounted 10% or more counts as a sale item.

Please note that our launch pricing is currently 20% off across the range, so every style counts as a sale item right now. Exchanges and store credit are available as normal, and your rights under Australian Consumer Law for faulty goods are unaffected.

Unworn, in their original packaging, with tags attached and in pristine, resalable condition. Please try them on indoors on carpet rather than outside. Put the shoe box inside a protective satchel, and do not stick labels or tape onto the box itself.

Returns that arrive worn, marked, scuffed, without tags or without their original undamaged box do not meet our returns condition and will not be refunded. If that happens we will contact you and return the shoes to you at your cost.

Submit a request through our returns portal. You will get an authorisation email with the return address and your RMA reference number. Pack the shoes as described above, post them back, and keep your proof of postage. Our portal handles Australian orders.

No. We do not provide a returns label or cover the cost of sending a return back to us. We do cover the postage on sending your exchange out to you.

You are, until it reaches our warehouse. Please get proof of postage, as parcels lost or damaged in transit on the way back to us are your responsibility.

Up to 5 business days from the date your return tracking shows as delivered. Your bank then takes a few more days to show the money back on your statement.

To your original payment method, unless you have asked for store credit instead.

No. Refunds cover the price of the product only.

If you are changing size only, no price difference applies, even after the sale has ended. If you are changing to a different style or colour, you pay any difference.

Email hello@astrafootwear.com before you send anything back. International returns are arranged by hand, so we will confirm the return address and the best way to send it.

The same 30 day window and the same condition rules apply, and return postage is your cost. Please do not post anything back until we have confirmed the address with you.

Yes. Every pair has a contoured footbed with built-in arch support and a cushioned, cupped heel, rather than a flat sheet of foam.

Yes. A wide foot is what the shoe is built around. Take one or two Flex Fit layers out and the shoe opens up considerably.

The zip helps here too. Because you open the shoe rather than pushing your foot through a fixed opening, a wide forefoot, a bunion or a prominent joint is not forced past anything on the way in. For more room across the top, loosen the laces and leave them at the looser setting.

No. Leave all three Flex Fit layers in, which is how the shoe arrives and the closest fit it offers, then fine-tune with the laces and leave them tied at that tension. If one foot is narrower than the other, set the two shoes up differently.

Yes. The footbed lifts straight out, leaving a flat bed with room for a custom or over-the-counter orthotic. For a full-length orthotic, take the ASTRA footbed out rather than stacking the two, and take the Flex Fit layers out as well, since an orthotic already uses that volume. If it still feels tight, loosen the laces and re-set them.

All ASTRA styles will take an AFO. If you want to be certain of an easy fit, choose a Halo Zipper style. Because that zip continues around the toe, the entire upper folds flat and the braced foot is lowered straight onto the footbed rather than angled in from the front, which is where AFO wearers usually struggle with a standard shoe.

Take the Flex Fit layers out, as an AFO already uses that volume.

No. Some AFOs damage footwear from the inside. That is considered general wear and tear and is not covered by the warranty.

Many of our customers wear ASTRA for exactly these reasons, and the arch support, heel cushioning and adjustable fit all help. We are a footwear brand rather than a medical provider, so we cannot give clinical advice. If you have an ongoing foot condition, please check with your podiatrist first.

Yes. Nurses, teachers, hospitality and retail workers are a large part of who we make these for. The outsole is rubber, which grips well underfoot and helps resist slipping on smooth surfaces.

Yes, in the right style. Horizon and Orbit are built for running and training. The rest of the range is made for walking and all-day wear. They will handle a long day on your feet or a light workout comfortably, but they are not intended for running or the gym.